Terms of service

Terms of service

Last updated 12 September 2026. These terms apply to this website and to any travel, residence, celebration or vendor service we arrange for you.

1. Who we are

“Royal Escapes”, “we”, “us” and “our” mean Gwynevere-Arthur Royal Escapes, a company organised under the laws of the State of Georgia, United States, arranging travel and celebrations worldwide. “You” means the person using this site or engaging us.

You can reach us on +1 (727) 266-1264, 9am–7pm Eastern, seven days a week, or through the request form.

2. Our role — we act as your agent

We are a travel arranger and event planner. We do not own, operate or control the properties, aircraft, vessels, vehicles, venues, restaurants, guides or vendors we arrange for you. Those are independent suppliers, and they deliver the service.

What we are responsible for is the arranging: verifying availability, price, inclusions, authority, insurance and terms before we present something to you; contracting carefully on your behalf; holding and disbursing your funds properly; and coordinating the whole of it. What each supplier is responsible for is their own performance, under their own terms, which we will always give you in writing before you commit.

We never describe a supplier's property or service as ours. Where a supplier's own terms conflict with these, that supplier's terms govern their service and these terms govern our work.

3. Requests are not bookings

Using this site, speaking with a concierge desk, or sending a request creates no booking and no obligation on either side. Nothing is reserved, held, priced or charged until (a) an advisor has verified it with the actual supplier, (b) we have given you the price and terms in writing, and (c) you have confirmed in writing that you wish to proceed.

A concierge desk cannot book, price, confirm, discount or take payment. If you are ever told otherwise, it is wrong, and we would like to know.

4. Quotes and prices

Prices we quote are the all-in figures verified with the supplier at the time of quoting, including taxes, service charges and fees we know of. They are valid for the period stated in the quote and can change before you accept, because supplier availability, exchange rates and third-party taxes change.

Indicative ranges on our destination pages and package pages are illustrations, not offers. Our own fees are set out on how we work and what we charge and will be stated in your written agreement.

Obvious errors — a figure with a digit missing, a price plainly inconsistent with the market — are not binding on us. We will tell you promptly and give you the correct figure, and you are free to walk away.

5. Payments and how your money is held

• Planning fees are due at signing and are non-refundable, because they buy work we begin immediately. If you proceed, the fee is credited against what you owe us.
• Where we contract suppliers for you, you pay us and we pay them. Those funds are held in a separate client account, are not our operating money, and are not spent, lent or pledged for any other purpose.
• No supplier is paid before your funds for that payment have cleared. Your payment schedule is set by the suppliers' own deposit requirements and will be written into your agreement.
• Payments of $10,000 or more are made by wire or ACH. Card data is held by our payment processor and never by us.
• A change to anyone's banking details is verified by voice call to a number we already hold, never from an email or a message, however urgent it claims to be.
• Late payment may cause a supplier to release your dates. We will warn you before that happens, but we cannot prevent it.

We will never ask you for card or bank details in a chat, a form or an email, never ask for a deposit before you have terms in writing, and never ask you to pay any account other than the company's own. If someone asks you for any of those in our name, stop and telephone us.

6. Changes and cancellation

If you change or cancel, two separate things apply: the supplier's own terms for anything already committed, and our fee. Our fee terms are:

Supplier deposits and instalments already paid follow that supplier's written terms, which we will always have given you beforehand. Where we recover money from a supplier on your behalf, we pass it to you as soon as we receive it.

If we must cancel because a supplier fails, we will offer a verified alternative where one exists, or return the funds we hold for that component, less our fee already earned to that point.

7. Insurance

We recommend travel insurance to every traveller, and event-cancellation insurance to every couple, in writing. It is the only protection against a hurricane, an illness, a missed connection or a supplier's collapse. We are not insurance brokers and do not advise on cover; we will point you to licensed brokers. If you decline cover, we record that you declined, and the consequences of being uninsured are yours.

8. Documents, health and entry requirements

You are responsible for holding valid passports, visas, permits, entry authorisations and health documentation for every traveller in your party, and for meeting any vaccination or testing requirement. We will tell you what we understand the requirements to be and can arrange document services, but requirements change and are ultimately set by governments, not by us. Verify with the relevant consulate or official source, and allow time — legal-marriage paperwork abroad in particular takes months, not weeks.

9. Your responsibilities

• Give us accurate names, dates, ages, dietary needs, medical and accessibility needs, and tell us promptly when they change
• Read the supplier terms we send you before you confirm
• Meet the payment dates in your agreement
• Behave lawfully and considerately at properties and events — suppliers may remove guests, and damage is charged to you
• Tell us about anything that needs planning: mobility, allergies, medication, a guest who must be looked after

10. Limits of liability

We are liable for our own negligence and for failing to do the work we agreed to do. We are not liable for the acts, omissions, insolvency or negligence of an independent supplier, nor for events outside anyone's control. Except where liability cannot lawfully be limited — including for death or personal injury caused by our negligence, or for fraud — our total liability arising out of any engagement is limited to the fees you have paid us for that engagement, and we are not liable for indirect or consequential loss.

Nothing in these terms limits any right you have that cannot lawfully be excluded.

11. Events outside our control

Neither of us is liable for failures caused by matters genuinely beyond reasonable control: weather, natural events, epidemic, war, civil unrest, terrorism, strikes, border closures, carrier failure, power or infrastructure loss, or government action. Where such an event stops a trip or an event, we will work to recover what can be recovered and to rearrange — and this is, again, what insurance is for.

12. The concierge desks

Our concierge desks provide automated first contact — they answer at any hour, gather what a journey needs, and prepare your file for an advisor. They are not human, we will tell you so plainly if you ask, and we will never claim otherwise. They cannot book, price, confirm, approve a supplier or take payment; those are human decisions made by a Royal Advisor. Conversations with the desks are recorded and reviewed by our advisors so we can act on your request — see our privacy policy for how that information is handled.

Please do not enter card numbers, bank details, government identification numbers or passwords into a chat or a form here. We do not need them and will never ask for them that way.

13. Vendors and partners

Applying to our partner book is free and creates no contract. Acceptance follows our vetting — proof of authority, current insurance, two client references we telephone, and written terms — and is at our discretion. Commercial terms are set out on the partners page and in the Vendor & Partner Agreement, which governs the relationship once signed. Listing in our directory is not an endorsement of any business we have not yet vetted, and we never charge a vendor to be listed.

14. Intellectual property and content

The text, design and materials on this site belong to us or to our licensors, and may not be copied or republished commercially without permission. Supplier and partner images are used with written permission and remain theirs. If you send us photographs or content, you confirm you have the right to do so and allow us to use them for your own arrangements; we ask separately before using anything publicly.

15. Acceptable use

Do not use this site to send unlawful, abusive or fraudulent content, to impersonate anyone, to scrape or overload it, or to attempt to reach data that is not yours. We may decline or end an engagement where there is abuse of our staff or suppliers, unlawful conduct, or a demand that we break the money rules above.

16. Complaints

Tell us while we can still fix it. Call +1 (727) 266-1264 or write through the request form, and if something goes wrong while you are travelling, call us at once, at any hour. We will acknowledge a complaint within three business days and respond substantively within fourteen. Where a supplier is at fault we will pursue it with them on your behalf, and most supplier terms require notice to be given quickly — so speak to us early.

17. Governing law

These terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-laws rules, and the courts of Georgia have jurisdiction over disputes arising from them — except where the law of your own country of residence gives you a right to bring proceedings locally, which we do not seek to remove. Before litigation, both of us agree to attempt to resolve the matter in good faith, in writing, for thirty days.

18. Changes to these terms

We may update these terms, and the version in force when you engage us governs that engagement. Material changes affecting a live booking will be told to you directly, not quietly posted.

19. Contact

Gwynevere-Arthur Royal Escapes · Georgia, United States · +1 (727) 266-1264 · 9am–7pm Eastern, seven days a week · request form